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Dialogue Eight: Measuring Progress
In order to continually improve our business prospects, we need to build measures into the technology solutions we are deploying. The means to capture, organize, and interpret performance data should be a part of your methods. Adhering to Dialogue One, you would have some sense of business purpose for each initiative. How will you know if you have achieved it? Begin the dialogue, "What measures are being built into this solution so we know how to evaluate its effectiveness over its lifetime? How will we know to pull the plug on this technology and totally replace it?" Also examine, "Do we have an exit strategy for projects so we know when to abandon a lost cause?" Bottom Line: You can't control or improve things you can't measure. |
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